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Customer care
Owning an Audi has its benefits, and now we're adding more value to your Audi experience. Combining a team of qualified customer service professionals with a comprehensive roadside assistance programme, our team is dedicated in providing peace of mind plus convenience and reliability when you need them most.
Toll-Free (Local): 1800-22-2834
Tel (International): 603-7841 5676
Email: info(kwfat)phsautomotive.com(kwfdot)my
Note: The customer care team is available Monday - Friday, 9:00am - 5:00pm, excluding Public Holidays.
Roadside Assistance
Audi Roadside Assistance
Audi Roadside Assistance is available 24 hours a day, 7 days a week and is a mere call away : 1 800 22 AUDI (2834)
1. Breakdown towing
If your vehicle becomes disabled due to a breakdown, towing will be provided to the
nearest authorized Audi Dealership or service facility.
2. Accident Towing
In the event of an accident, 24-Hour Audi Roadside Assistance includes towing
directly to the nearest authorized Audi Dealership or service facility.
3. On-Site Repairs
1. Jump start
A service operator will be dispatched to provide a battery jump start. If your
vehicle cannot be driven, towing services will be provided.
2. Flat tyre change
If your vehicle has a flat tyre, a service operator will attempt to replace it with
a spare. If you don't have a spare that is operable, towing services will be
provided.
3. Emergency fuel service
If your vehicle runs out of fuel, an emergency supply will be delivered to get you
on your way.
4. Lock-out service
If your keys are locked inside your vehicle, a service operator can be dispatched
upon request in an attempt to gain entry. If the retrieval is unsuccessful, your
vehicle can be towed to the nearest authorized Audi Dealership to gain entry at
your expense.
Terms & Conditions:
• Fuel, border levy, toll and telephone charges are excluded from Audi Roadside
Assistance.
• The company reserves the right to revise these terms and conditions without prior
notice.
Additional Benefits
If your registered Audi is disabled due to any mechanical breakdown outside of your
registered home state address, you may be reimbursed for trip interruption
expenses. Your coverage includes reimbursement for any one of the below with the
engagement of the Audi towing service.
Accommodation
• up to RM300 per person/night up to a maximum of 2 nights. Claimable for up to 3
passengers in the vehicle, 3 times a year.
OR
Alternative Transportation
• Car rental - up to RM300 per day up to a maximum of 2 days, claimable 3 times a
year.
OR
• Taxi - up to RM60 per trip
Terms & Conditions before these benefits can be utilized:
• Customer can only choose either ONE of these benefits.
• Breakdown happens out of registered home state AND repair takes more than 48
hours.
• A tow truck MUST be dispatched/activated through Audi Care.
• Arrange for accommodation or car rental or taxi will be made through Audi
Care.
• In the situation where customer makes their own arrangement, a prior agreement
must be made with Audi Care. Payments may have to be borne by the customer
first. Original receipts are needed for claim with Audi Care.
• Any arrangements made by Audi Care will be covered if within the aforementioned
conditions. Any further expenses will be borne by customer.
• These additional benefits are only applicable in Peninsular Malaysia
When in Brunei, Singapore and Thailand
When in Brunei, Singapore and Thailand, cross border towing will be allowed for a maximum limit of 80KM roundtrip to the closest Malaysian border/checkpoint. Should the towing distance exceeds 80KM, customer to bear the costs at RM1.50 per additional KM towed.
Audi Customer Care
- Enquiries
- Feedback
- Complaints
Terms & Conditions
- The Audi Roadside Assistance benefits are applicable to vehicles covered under the new vehicle warranty period, with vehicles purchased via Authorised Audi Dealerships in Malaysia.
- Charges will apply and shall be borne by owners for any services rendered outside the warranty period of the vehicle. The deployment of Audi Mobile Service is covered by individual dealership and charges may apply.
- The company reserves the right to revise these terms and conditions without prior notice.
Locate an Audi dealer
Get further information and specific offers from any of our Audi Service
Centres.
