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  • A3
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    A coupé character with elegant charm

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    RS 3 Sedan
     

    Performance embodied in a sedan

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    Supercar performance and the practicality of an Audi Avant. 

    To the RS 4 Avant
  • A5
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    RS 5 Sportback
    A5 Sportback
     

     Athleticism and elegance combined in functionality.

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    RS 5 Sportback
     

    Pure power and elegant design.

    To the RS 5 Sportback
  • A6
    RS 6 Avant
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    A serious high-performance specialist with unrivalled everyday practicality.

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  • A7
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    RS 7 Sportback
    A7 Sportback
     

    The ambassador of a revolutionary design language with classic quattro genes.

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    RS 7 Sportback
     

    Innovative technology meets intuitive dynamics.

    To the RS 7 Sportback
  • A8
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    A8 L
     

     

    The future of the luxury class.

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    Aggressive styling, a distinctive light signature and 18-inch wheels.

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    Q3 Sportback
    Q3
     

     The family SUV with many talents.

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    Q3 Sportback
     

    The aesthetics and emotion of a coupé with the power and functionality of an SUV.

    To the Q3 Sportback
  • Q5
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    Q5 Sportback
    Q5
     

    The perfect balance of luxury and versatility.

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    Q5 Sportback
     

    Performance and practicality meet captivating design.

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    RS Q8
    Q8
     

    Expressive design, pioneering technology and luxuriously appointed.

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    RS Q8
     

    The most powerful SUV coupe from Audi Sport.

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  • RS
    RS 3 Sedan
    RS 4 Avant
    RS 5 Sportback
    RS 6 Avant
    RS 7 Sportback
    RS Q8
    RS 3 Sedan
     

    Performance embodied in a sedan

     

    To the RS 3 Sedan
    RS 4 Avant
     

    Supercar performance and the practicality of an Audi Avant. 

    To the RS 4 Avant
    RS 5 Sportback
     

    Pure power and elegant design.

    To the RS 5 Sportback
    RS 6 Avant
     

    A serious high-performance specialist with unrivalled everyday practicality.

    To the RS 6 Avant
    RS 7 Sportback
     

    Innovative technology meets intuitive dynamics.

    To the RS 7 Sportback
    RS Q8
     

    The most powerful SUV coupe from Audi Sport.

    To the RS Q8
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HomeAftersalesRoadside Assistance
  • The Audi Difference
  • Service and Maintenance
  • Audi Genuine Parts
  • Roadside Assistance
  • Audi Insurance Plan
  • Special Offers
  • Audi Plus

Customer care

Owning an Audi has its benefits, and now we're adding more value to your Audi experience. Combining a team of qualified customer service professionals with a comprehensive roadside assistance programme, our team is dedicated in providing peace of mind plus convenience and reliability when you need them most.

Toll-Free (Local): 1800-22-2834

Tel (International): 603-7841 5676

Email: info(kwfat)phsautomotive.com(kwfdot)my  

Note: The customer care team is available Monday - Friday, 9:00am - 5:00pm, excluding Public Holidays.

Roadside Assistance

Audi Roadside Assistance

Audi Roadside Assistance is available 24 hours a day, 7 days a week and is a mere call away : 1 800 22 AUDI (2834)


1. Breakdown towing
If your vehicle becomes disabled due to a breakdown, towing will be provided to the nearest authorized Audi Dealership or service facility.

2. Accident Towing
In the event of an accident, 24-Hour Audi Roadside Assistance includes towing directly to the nearest authorized Audi Dealership or service facility.

3. On-Site Repairs
1. Jump start
A service operator will be dispatched to provide a battery jump start. If your vehicle cannot be driven, towing services will be provided.

2. Flat tyre change
If your vehicle has a flat tyre, a service operator will attempt to replace it with a spare. If you don't have a spare that is operable, towing services will be provided.

3. Emergency fuel service
If your vehicle runs out of fuel, an emergency supply will be delivered to get you on your way.

4. Lock-out service
If your keys are locked inside your vehicle, a service operator can be dispatched upon request in an attempt to gain entry. If the retrieval is unsuccessful, your vehicle can be towed to the nearest authorized Audi Dealership to gain entry at your expense.

Terms & Conditions:
• Fuel, border levy, toll and telephone charges are excluded from Audi Roadside Assistance.
• The company reserves the right to revise these terms and conditions without prior notice.

Additional Benefits

If your registered Audi is disabled due to any mechanical breakdown outside of your registered home state address, you may be reimbursed for trip interruption expenses. Your coverage includes reimbursement for any one of the below with the engagement of the Audi towing service.

Accommodation
• up to RM300 per person/night up to a maximum of 2 nights. Claimable for up to 3 passengers in the vehicle, 3 times a year.

OR

Alternative Transportation
• Car rental - up to RM300 per day up to a maximum of 2 days, claimable 3 times a year.

OR

• Taxi - up to RM60 per trip

Terms & Conditions before these benefits can be utilized:
• Customer can only choose either ONE of these benefits.
• Breakdown happens out of registered home state AND repair takes more than 48 hours.
• A tow truck MUST be dispatched/activated through Audi Care.
• Arrange for accommodation or car rental or taxi will be made through Audi Care.
• In the situation where customer makes their own arrangement, a prior agreement must be made with Audi Care. Payments may have to be borne by the customer first. Original receipts are needed for claim with Audi Care.
• Any arrangements made by Audi Care will be covered if within the aforementioned conditions. Any further expenses will be borne by customer.
• These additional benefits are only applicable in Peninsular Malaysia

When in Brunei, Singapore and Thailand

When in Brunei, Singapore and Thailand, cross border towing will be allowed for a maximum limit of 80KM roundtrip to the closest Malaysian border/checkpoint. Should the towing distance exceeds 80KM, customer to bear the costs at RM1.50 per additional KM towed.

Audi Customer Care
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Terms & Conditions
  • The Audi Roadside Assistance benefits are applicable to vehicles covered under the new vehicle warranty period, with vehicles purchased via Authorised Audi Dealerships in Malaysia.
  • Charges will apply and shall be borne by owners for any services rendered outside the warranty period of the vehicle. The deployment of Audi Mobile Service is covered by individual dealership and charges may apply.
  • The company reserves the right to revise these terms and conditions without prior notice.

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Get further information and specific offers from any of our Audi Service Centres. 

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