"Volkswagen Group is committed to observing all laws and internal regulations, and
to act as a responsible business partner and member of our society. This of course
includes our steadfast commitment to correct principles and policies."
For the Volkswagen Group.
Compliance is:
Adherence to legal requirements, internal corporate policies, ethical
principles, and self-imposed values for the protection of the company and its
brands.
A company can only be sustainably successful if it acts with
integrity, complies with statutory provisions worldwide and stands by its voluntary
undertakings and ethical principles. Compliance must be second nature to all Group
employees.
The group wide Code of Conduct is basis for all decisions taken in the company and
offers guidance for ethical conduct. Other publications of the Volkswagen Group
offer further detailed information and advice.
Integrity is:
Doing the right thing on the basis of one's own personal conviction - acting
responsibly for the company, business partners and as a member of our society. This
is why integrity and compliant conduct are not only things our company aspires to -
we rather consider integrity and compliance to be essential components
of our corporate culture.
The Code of Conduct is a common set of guidelines for all employees in the
Volkswagen Group. It helps in complying with existing rules and regulations and
offers guidance, advice and support in everyday work situations and
decision-making. The focus is on the responsibility of each individual employee to
comply with the rules of ethical conduct.
Complying with statutory regulations and internal rules, and the principles laid
down in our Code of Conduct and the Code of Conduct for Business Partners, has
top priority at PHS Automotive Malaysia Sdn Bhd. The success of our company is
based on Integrity and Compliance. To meet these standards, it is important to
learn of potential employee or supplier misconduct and to put a stop to it.
Therefore, we entrusted the Central Investigation Office to operate an
independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness.
It also guarantees the greatest possible protection for whistleblowers, Persons
Implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and
communication. We assure not to perform any steps in order to identify anonymous
whistleblowers, who do not misuse our Whistleblower System. Retaliation of
whistleblowers and all persons who contribute to investigations at PHS Automotive
Malaysia will not be tolerated. Persons implicated are presumed innocent until the
violation is proven. Investigations will be conducted with the utmost
confidentiality. The information will be processed in a fair, fast and protected
process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every
report for potential misconduct by a Volkswagen Group employee thoroughly and
follow it up systematically. First, you will get a confirmation of
receipt. The Investigation Office then assesses your report. This includes
gathering facts particularly from the whistleblower. Only if this initial
evaluation shows grounds for suspicion of a violation an investigation by a
dedicated Investigating Unit will be started. Afterwards, the results of the
investigation will be assessed by the Investigation Office and appropriate measures
will be recommended. Information about the status* and the outcome of the procedure
will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers,
including serious risks and violations of human rights and environment by direct
and indirect suppliers, can also be reported to the Investigation Office - as
well as reports requiring otherwise immediate action. The Investigation Office will
inform the responsible departments, who will process the issue accordingly. This
particularly includes taking the necessary measures to minimize or end violations
and/or risks.
* The processing time varies depending on the subject of the
procedure.
Find more information on the procedural principles of the Volkswagen Group
Complaints Procedure here.
Do you have any concern or feedback regarding a PHS Automotive Malaysia
product or service?
If you have any questions or inquiries regarding your new or used vehicle |
feedback or complaints about services provided by PHS Automotive Malaysia, please
contact our Customer Care Contact via EMAIL info(kwfat)phsautomotive.com(kwfdot)my.
We kindly ask for your understanding that the Whistleblower System unfortunately
cannot process customer complaints.
The Whistleblower System offers various channels to report potential employee
misconduct that allow a swift review and reaction by our company if
necessary.
24/7 Hotline
You can make a report at 365 days, 24 hours, using the international toll-free
number:
+800 444 46300*.
If your local telephone provider does not support the toll-free service, you can
call the following chargeable number: +49 5361 946300.
•Depending on the country you are calling from it is possible that the
international toll-free hotline is not available since some telephone network
providers do not support the service. If so, please use the offered chargeable
number or your country specific number.
Country
Toll Free Number
Local Number
Brazil
0800-5912743
021-23911381
Mexico
001-800-4610242
0155-71000355
Slovak Republic
0800-002576
02-33325602
USA
833-6571574
908-2198092
South Africa
0800-994983
021-1003533
Malaysia
1-800-819523
0154-600099
Argentina
0800-6662992
011-52528632
Germany
0800 444 46300
05361-946300
Online Reporting Channel.
You have the option of using a web-based communication platform
BKMS to
contact the Investigation Office in many languages. This system is confidential and
technically secured.
Even if your preferred language is not offered in the reporting channel, you can
use any language to submit your report. You can also contact the Investigation
Office in any language via e-mail or mail.
PHS Automotive Malaysia has appointed external lawyers to act as Ombudspersons.
They advise on the Whistleblower System or ensure that reports from whistleblowers
are forwarded anonymously to the Investigation Office if desired.
Volkswagen AG, Central Investigation Office
Mailbox 1717
Berliner Ring 2
38436 Wolfsburg Germany
In person:
Please make an appointment in advance writing an E-mail to io@volkswagen.de
Do you have further questions?
Questions or suggestions for improvement concerning the Whistleblower
System can also be addressed to the Investigation Office.
If you have been interviewed in terms of an investigation, you have the possibility
to give feedback to the Ombudsperson as independent body.
Furthermore,ourlocalCompliance Officer/responsible function can also be
adressed in all matters of the Whistleblower Systemvia compliance(kwfat)vw.com(kwfdot)my.
A report can be sent via any of the following internal channel:
PHS Automotive Malaysia:
The Compliance Officer of PHS Automotive Malaysia is responsible to look into
and address all concerns pertaining to corruption and fraud-related topics in
Malaysia, including those reported by any employee.
You may contact the Compliance Officer of PHS Automotive Malaysia by
Please note that instances of customer complaints/correspondence/information on
Sales, Aftersales or service related queries are not to be reported in this system
as another mechanism for this already exists. For any Sales or Aftersales service
related queries, please email at info(kwfat)phsautomotive.com(kwfdot)my or refer
to this link. Any
communications on the above mentioned topics shall not be acknowledged, attended or
replied.
