The Code of Conduct is a common set of guidelines for all employees in the Volkswagen Group. It helps in complying with existing rules and regulations and offers guidance, advice and support in everyday work situations and decision-making. The focus is on the responsibility of each individual employee to comply with the rules of ethical conduct.

Our Whistleblower System

Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at the international Volkswagen Group as well as for its subsidiaries Porsche Holding Salzburg and PHS Automotive Malaysia. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office to operate an independent, impartial, and confidential Whistleblower System on our behalf.

A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. We assure you not to take any steps to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at PHS Automotive Malaysia will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast, and protected process.

How do we process your report?

The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay. Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

Find more information on the procedural principles of the Volkswagen Group Complaints Procedure here.

* The processing time varies depending on the subject of the procedure

Do you have any concerns or feedback regarding a PHS Automotive Malaysia product or service?

If you have any questions or inquiries regarding your new or used vehicle / feedback or complaints about services provided by PHS Automotive Malaysia, please contact our Customer Care Contact via email: [email protected]. We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.

Making a report to our Whistleblower System

The Whistleblower System offers various channels to report potential employee misconduct that allow a swift review and reaction by our company if necessary.

Muat turun Sistem Pengaduan Volkswagen

Please find here an instruction about how to create a report: How to speak up

However, this does not affect the statutory right to contact designated authorities as described below.

24/7 voice intake via telephone

You can submit hints 24/7 by voice message:

Online Reporting Channel

You have the option of using a web-based communication platform to contact the Investigation Office in many languages. This system is confidential and technically secured.

Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail or mail:

Ombudspersons

Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.

If you want to get in contact with the Ombudsperson you can find their contact details here: https://www.ombudsmen-of-volkswagen.com/

E-mail

You can get in contact with the Investigation Office of Volkswagen Group via e-mail: [email protected]

Central Investigation Office Postal address: Volkswagen AG, Central Investigation Office Mailbox 1717 Berliner Ring 2 38436 Wolfsburg, Germany

In person

Please make an appointment in advance by writing an E-mail to [email protected]

SpeakUp APP

You can easily download the SpeakUP app using the QR code below and submit your comments directly via the app. Please use the PHS Automotive Malaysia /Porsche Holding Salzburg company code: 122333

Do you have further questions, or do you need a local contact?

Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.

Furthermore, our local Compliance Department can also be addressed in all matters of the Whistleblower System via [email protected] or [email protected]

A report can be sent via any of the following internal channel:

PHS Automotive Malaysia:

The Compliance Officer of PHS Automotive Malaysia is responsible to look into and address all concerns pertaining to corruption and fraud-related topics in Malaysia, including those reported by any employee.

You may contact the Compliance Officer of PHS Automotive Malaysia by email: [email protected]

Please note that instances of customer complaints/correspondence/information on Sales, Aftersales or service related queries are not to be reported in this system as another mechanism for this already exists. For any Sales or Aftersales service related queries, please email at [email protected] or refer to this link. Any communications on the above mentioned topics shall not be acknowledged, attended or replied.